Privacy Policy

Last updated: March 20, 2026

Pickwave ("we", "us", or "our") operates the website pickwave.ai (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site or make a purchase.

1. Information We Collect

Personal Information

When you place an order or create an account, we may collect:

• Name and email address
• Shipping and billing address
• Phone number
• Payment information (processed securely by our payment provider — we do not store card details)

Automatically Collected Information

When you browse the Site, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Improve the Site, products, and user experience
• Detect and prevent fraud
• Comply with legal obligations

3. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse Site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect Site functionality.

4. Third-Party Services

We may share your information with trusted third parties that help us operate the Site, including:

• Payment processors — to securely handle transactions
• Shipping carriers — to deliver your orders
• Analytics providers — to understand Site usage

These third parties have access only to the information needed to perform their functions and are obligated to protect your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Pickwave
Email: privacy@pickwave.ai